Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

If this page does not answer all of your questions, please contact Shinkah Beauty's customer service team. We will gladly answer all of your questions and/or concerns. You can reach us at 

Be sure to read our Return Policy as it applies to all orders. However, we will gladly replace any item that may have been damaged during shipping if you contact us within 24-48 hours of the delivery date. If you are missing items from your order please email us at in the same 24-48 hour time period and we'll give you the necessary steps to take to make sure you receive your items.  

We strive to get all orders shipped within 3-5 business days, excluding weekends and major holidays. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. 

All of our packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped, orders typically arrive in 3-5 business days.  

Unfortunately not. All sales are final and no changes or returns will be excepted. We apologize for any inconvenience. Please note: Make sure your address is correct before ordering, we are not responsible for any lost or stolen items. 

We're thrilled to serve you and your skincare/wellness needs! You can find our spa policies here

We are committed to providing quality products to our customers, but we know that things happen. 

We will gladly replace any item(s) that may have been damaged during shipping if you contact us within 24-48 hours of the delivery date. Replacements of any kind can only be replaced with the item originally purchased. In the event that the item you purchased is no longer in stock, you will receive store credit in the amount of the damaged item ONLY. Please note: you may be asked to send pictures of the damaged item(s) and we reserve the right to request the damaged item back minus the shipping cost.

Due to the sensitive nature of our business and the commitment to the health and safety of our customers, we offer no other returns or refunds for hygienic reasons. Further information can be found in our FAQs.

There are NO refunds permitted for Spa Services.

*Shinkah Beauty gift cards are NOT the same as Shinkah’s Beauty Bar gift vouchers. Shinkah Beauty gift cards are valid for beauty and skincare products ONLY and Shinkah’s Beauty Bar Vouchers are for services ONLY. 

You may contact our customer service team at if you have any questions or concerns.

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